Frequently Asked Questions
Everything you need to know about our service animal registration and gear.
How long does it take to process my registration and ship my order?
Orders are typically processed within 1 to 2 business days. Standard shipping within the USA usually takes 3 to 5 business days, while expedited options are available at checkout.
What is included in the registration kit?
Our standard registration kits include a high-quality physical ID card, a digital copy for immediate use, and inclusion in our national database. Premium kits may also include vests, leashes, and certificates.
Can I return or exchange a vest if it does not fit my animal?
Yes, we offer a 30-day exchange policy for all apparel and gear. Items must be in new, unused condition. Please refer to our sizing chart before ordering to ensure the best fit.
Are your IDs and certificates legally required?
While the ADA does not require specific documentation for service animals, our products help handlers clearly identify their animals to the public, reducing friction in businesses and transit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How can I track my order once it has been shipped?
Once your order is dispatched, you will receive an automated email with a tracking number and a link to monitor your package's progress in real-time.